If you are currently being told by your ISP that your internet will be installed “in two weeks,” you may be waiting months with no end in sight, and you’re not alone! In our experience, ISP provisioning delays regularly drag on far longer than initially promised. The result? Missed deadlines, pushed-back installation dates, and growing frustration as your business is left without the connectivity it desperately needs to function.
Why Do These Delays Keep Happening?
There are a few reasons why ISP provisioning delays are so common and tend to extend far beyond what businesses are told:
- Reliance on Third Parties: Many ISPs are heavily dependent on third parties—whether it’s engineers, local councils, or contractors to perform civil works. This reliance means ISPs often lose control of the process, leaving you waiting while they chase down approvals, permits, or available technicians.
- Wayleave Issues: One of the biggest culprits for delays is wayleave permissions. If your fibre installation requires access to private land or properties, your ISP needs legal permission to install cables or equipment. This process often takes weeks or months, and ISPs aren’t always upfront about how long it can truly take.
- Civil Works Delays: Even in cases where installation involves digging up roads or pavements, delays in civil works can leave businesses waiting much longer than expected. Coordination with local authorities is slow, and projects often run into unexpected hurdles.
- Missed Engineer Appointments: Engineers are in high demand, and missed or rescheduled appointments are common. Worse yet, you’re often left with vague promises of a new date, which, more often than not, gets pushed back again.
Are ISPs in Control? Not Always.
The reality is that most ISPs are not fully in control of the provisioning process. Many of the factors contributing to delays—like third-party contractors and legal permissions—are outside their control. This means ISPs are often as much in the dark about actual timelines as you are, but they’re unlikely to admit it.
Instead of being honest about potential setbacks, many ISPs provide optimistic estimates that they hope will be met but rarely are. This leaves businesses planning around unrealistic timelines and facing weeks or months of costly downtime when those deadlines aren’t met.
Why You Shouldn’t Wait for ISP Delays to Resolve
If you’re waiting on an ISP to connect your business, it’s important to consider the risks of relying on their timeline. Extended delays can lead to:
- Lost Productivity: With no internet, your team’s productivity can grind to a halt, especially if you rely on cloud services, video calls, or remote access to essential systems.
- Missed Opportunities: If your business is offline, you’re likely missing out on potential sales, leads, and client interactions. Every day without internet could be a missed opportunity.
- Customer Service Problems: Without reliable internet, responding to clients and maintaining a strong customer experience becomes difficult, damaging your reputation in the process.
Instead of waiting for your ISP to (hopefully) resolve their delays, take action now by securing a temporary, reliable internet solution.
Digital Avenue: The Fast, Reliable Solution You Need
At Digital Avenue, we specialise in providing emergency internet services to businesses facing ISP provisioning delays. Instead of waiting around for your ISP’s timeline to catch up with reality, we can get your business online quickly—often within 24 hours, sometimes even the same day.
Here’s why our service stands out:
- Multi-WAN 5G Bonding: We use advanced 5G technology to bond multiple connections, ensuring your business has high-speed, reliable internet without the wait. Even if one 5G connection experiences issues, our system automatically switches to another to keep you online.
- Scalable to Your Needs: Whether you’re a small business needing temporary internet for a small team, or a larger operation requiring more bandwidth, our solutions are scalable to meet your demands.
- Public Routable IPs: For businesses needing site-to-site VPNs, remote access, or onsite servers, we offer public routable IP addresses, something most temporary internet providers don’t.
- Fast Deployment: We understand that when your business is in limbo due to ISP delays, time is of the essence. That’s why we aim to deploy our services as quickly as possible, minimising your downtime and getting you back online fast.
Don’t Let ISP Delays Hold Your Business Back
ISPs may promise fast timelines, but in our experience, these promises often fall apart due to factors outside their control. Instead of being at the mercy of endless delays and missed deadlines, take control of your business’s connectivity by securing a temporary internet solution today.
At Digital Avenue, we’re ready to help you get back online and keep your business running smoothly, no matter how long your ISP takes to catch up. Contact us today to learn more about our emergency internet services and how we can have you connected in as little as 24 hours.
