When your business is relying on emergency internet services, the last thing you want is to be left waiting for help when something goes wrong. Whether you’re dealing with an unexpected outage or you need urgent connectivity for an event or temporary office, having immediate access to expert support can make all the difference.
At Digital Avenue, we pride ourselves on offering industry-beating support that sets us apart from other providers. As a boutique connectivity supplier, we believe in cutting through the red tape and giving our clients direct access to experienced engineers whenever they need help. Forget ticketing systems, escalations, and long waiting times—our approach is fast, personal, and effective.
24/7 Access to Senior Engineers
Unlike larger ISPs, where support often means waiting in line for a response and working your way up through various levels of technical support, Digital Avenue offers direct access to senior engineers around the clock. Whether you’re dealing with a minor issue or a critical outage, you’ll always be connected with someone who has the expertise to solve the problem immediately.
Our London-based senior engineers are available 24/7 via:
- Slack
- Microsoft Teams
- SMS
- Telephone
This direct communication means that you’re not waiting on hold or dealing with unnecessary delays. Instead, you’ll speak directly to an expert who knows your system and can resolve your issue quickly.
No Ticketing Systems or Escalations
One of the most frustrating things about dealing with traditional ISPs is the dreaded ticketing system. You submit a request, and then wait, sometimes for hours or even days, before it’s picked up by a support agent. If the issue is complex, it might need to be escalated—meaning more delays as your request works its way through various levels of support.
At Digital Avenue, we take a different approach. There are no ticketing systems, no queues, and no escalations. From the moment you reach out, you’ll be speaking with a senior engineer who is qualified to deal with your problem. We understand that when you need emergency internet, there’s no time to waste, and that’s why we make support as fast and seamless as possible.
Personal, Boutique Service with No Gatekeepers
As a boutique connectivity supplier, our focus is on delivering a personal service that larger providers simply can’t match. We don’t have gatekeepers or rigid processes that slow things down. Instead, we believe in providing direct, fast, and effective support from the moment you contact us.
There are no hurdles to jump through to get in touch with someone who can help. Whether it’s a simple question or a critical issue affecting your connectivity, you’ll be connected with someone who has the knowledge and authority to fix it, without needing to wait for escalation or internal approval.
This approach is a key reason why so many businesses trust us for their emergency internet needs. We know that downtime can cost you time, money, and reputation, so we’ve built a support structure that eliminates unnecessary delays and gets you back online fast.
Tailored Support for Temporary Connectivity
At Digital Avenue, we specialise in temporary internet services, whether for short-term business needs, events, or emergency situations. Because this is our area of expertise, our engineers are highly experienced in dealing with the unique challenges that come with temporary connectivity.
Our multi-WAN 5G bonding technology ensures your business stays connected, and our engineers are on hand 24/7 to monitor performance, troubleshoot issues, and provide any necessary adjustments to ensure your connection remains stable. With us, you’re not dealing with generic support—every solution we offer is tailored to your specific needs, and our support is no different.
Immediate Issue Resolution
When an issue arises with your internet connection, the last thing you need is to be bounced between support levels or left waiting for a callback. At Digital Avenue, we believe in immediate issue resolution. Because you have direct access to senior engineers, there’s no lag time. Whether you reach out via Slack, Teams, WhatsApp, or another communication channel, your issue will be dealt with immediately.
We work to resolve problems on the spot, so your business can get back to operating without delay. Our engineers are experts in temporary connectivity solutions, meaning they can quickly identify and fix the issue, keeping your downtime to an absolute minimum.
Why Our Support Stands Out
Here’s why our industry-beating support is unlike anything you’ll find with larger ISPs:
- Direct access to senior engineers: No more dealing with inexperienced support agents or waiting for escalations. You speak to the experts, right away.
- No ticketing systems or queues: Get help immediately, without the need for submitting tickets and waiting for a response.
- Around-the-clock availability: Whether it’s 2 a.m. or midday, our engineers are available 24/7 to help keep your business connected.
- Multiple communication channels: Contact us via your preferred platform—Slack, Teams, WhatsApp, SMS, email, or phone—and get an instant response.
- Tailored, personal service: As a boutique provider, we deliver a personalised service that’s tailored to your business’s specific needs. No gatekeepers, no delays.
Conclusion: Industry-Beating Support for Emergency Internet
At Digital Avenue, our commitment to fast, effective support is just as strong as our commitment to delivering high-quality, reliable internet solutions. When your business relies on emergency internet, you need a provider that’s not only quick to install but also quick to respond when issues arise.
With direct access to senior engineers, no ticketing systems, and 24/7 support, we ensure that your business stays online and operational, no matter what challenges arise.
If you need temporary or emergency internet for your business, and want the peace of mind that comes with knowing expert support is always just a message or call away, get in touch with us today.
