At Digital Avenue, we understand that reliable, high-speed internet is critical for any business, especially when dealing with temporary setups like events, emergency situations, or fibre installation delays. Unlike other providers offering generic packages, we specialise solely in temporary connectivity, and that focus allows us to provide the most tailored and reliable solutions available.
In this post, we’ll walk you through our detailed process, from initial consultation to final installation, showing how we ensure your business gets the right solution quickly and efficiently.
1. In-Depth Consultation: Understanding Your Business Needs
Our process begins with an in-depth discussion to fully understand your specific technical and operational needs. No two businesses are the same, so we tailor our service based on what you require, whether it’s for an event, a temporary office, or a stop-gap while waiting for fibre.
During this consultation, we’ll cover key points like:
- Bandwidth requirements: We’ll assess how much speed and capacity your business needs to run smoothly, taking into account the number of users, applications, and data needs.
- Technical specifications: Do you need public routable IP addresses for services like site-to-site VPNs, remote access, or onsite servers? We’ll ensure our solution is built to support these critical operations.
- Timeframes: Whether you need an emergency installation within 24 hours or are planning ahead for a specific date, we’ll work around your schedule to ensure you have connectivity when you need it.
This initial consultation allows us to create a bespoke solution designed to meet your business's unique requirements.
2. Draft Proposal: Tailored and Transparent
After gathering all necessary information, we prepare a draft proposal. This document will outline:
- Recommended solution: Based on your business needs, we propose a custom internet solution, often including our multi-WAN 5G bonding technology, which offers fast, scalable, and highly reliable internet service.
- Service levels: We provide expected bandwidth and service quality based on our understanding of your technical requirements.
- Cost transparency: We include a clear breakdown of all costs, so there are no surprises. You’ll know exactly what to expect in terms of pricing.
This draft is a working document, allowing you to provide feedback. We’re always happy to adjust the proposal to ensure it aligns perfectly with your needs before moving forward.
3. Thorough Technical Site Survey: Ensuring Service Meets Expectations
Once we’ve agreed on the draft proposal, we conduct a thorough technical site survey at your premises. This step is vital to confirm that our proposed solution will perform as expected and meet our strict service quality standards.
During the site survey, we assess:
- Bandwidth availability: We verify that the required bandwidth is available at your location, ensuring the service we provide delivers the speed and reliability you expect.
- Environmental factors: We check for potential obstacles like building materials or network interference that could impact signal strength or quality.
- Installation logistics: We determine the best locations for equipment, antennas, and routers to ensure optimal performance and ease of installation.
This site survey gives us the confidence that your service will meet both your operational needs and our stringent performance criteria.
4. Finalised Proposal and Sign-Off
After the site survey, we finalise the proposal, making any necessary adjustments to reflect the findings. This finalised proposal includes:
- Any modifications to the solution or service levels based on the site survey results
- A finalised cost breakdown
- A confirmed timeline for installation
Once you’re completely satisfied, we proceed with the sign-off, at which point we agree to proceed with installation on a date that suits you.
5. Installation: On Your Schedule
Once the proposal is signed off, we work with you to schedule the installation on a day that works best for your business. Whether it’s an emergency situation where you need to be online within 24 hours or a planned deployment, we’re flexible to meet your timelines.
On the day of installation, our expert engineers will:
- Install all necessary equipment, including antennas, routers, and any other hardware required for our multi-WAN 5G bonding solution.
- Test the system to ensure it’s delivering the agreed bandwidth and service quality.
- Provide you with a full walkthrough of the system, ensuring your team understands how it works and that everything is operating smoothly.
After installation, your business will be fully connected with high-speed, reliable internet, ready to operate without disruption.
6. Unbeatable Support: Access to Senior Engineers 24/7
What truly sets Digital Avenue apart from other providers is our industry-beating support. As a boutique ISP that focuses exclusively on temporary connectivity, this is our speciality—and we back it up with unparalleled customer service.
You’ll have direct access to senior engineers 24/7, meaning if there’s ever an issue, you can speak directly to someone who understands your system and can resolve problems quickly. Our engineers are on hand around the clock to provide immediate support, ensuring minimal downtime and maximum peace of mind.
Why Choose Digital Avenue?
Here’s why our process and service stand out:
- Tailored solutions: We create bespoke connectivity solutions based on your unique needs—no off-the-shelf packages.
- Thorough site assessment: Our detailed technical site survey ensures that the service we provide performs exactly as promised, with no surprises.
- Rapid deployment: Whether you need emergency installation within 24 hours or are planning ahead, we can deploy your service quickly and efficiently.
- Public routable IPs: For businesses needing site-to-site VPNs or remote access, we provide public IP addresses that most temporary solutions lack.
- Industry-beating support: Our direct, round-the-clock access to senior engineers guarantees that you’ll always get the support you need, exactly when you need it.
Summary: A Seamless, Tailored Process from Start to Finish
At Digital Avenue, we specialise in delivering high-quality, temporary internet solutions tailored to your business. From the initial consultation through to installation and ongoing support, our process ensures that you’re getting a solution that meets your needs—quickly, reliably, and backed by industry-leading support.
If you need temporary internet for your business, whether for an event, emergency, or fibre installation delay, contact us today and let us take care of your connectivity needs.
