Bulletproof Broadcast Connectivity for Intercom's Hybrid Event

Overview

• Industry: Customer Service / AI
• Objective: Ensure a flawless broadcast for Intercom’s Pioneer AI Customer Service Summit, reaching a global audience.
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Challenge

• The venue’s standard WiFi infrastructure, while suitable for basic use, was insufficient for a high-tech, hybrid event. The in-house fibre was prone to saturation, risking disruptions in streaming quality.
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Solution

• Digital Avenue augmented the setup with a bonded 5G backup, ensuring stable, high-quality connectivity independent of the overloaded venue WiFi.
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Outcome

• When the venue fibre failed, our 5G solution maintained uninterrupted streaming, delivering a seamless experience for online viewers.
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Highlights

• Mission-critical, high-tech streaming without interruption.
• Augmented standard venue setups to eliminate risks often overlooked.
• Enabled Intercom to confidently showcase AI advancements globally.